WebGenesys Softphone in Standalone Mode If your system does not use Connector Mode, you can start the Genesys Softphone by double-clicking the Genesys Softphone shortcut on your desktop or by selecting it in … WebIC Business Manager (ICBM) is a framework that hosts several different CIC applications used to monitor and manage a contact center. The ICBM framework uses common controls and menus for logging on and off, navigation, creating views, etc. Each installed application that you have access to appears in its own workspace, accessible from a tab or ...
Interaction Administrator Help - Interaction Administrator Help - Genesys
Web796 rows · Mar 7, 2024 · keyboard.shortcut.interaction.voice.single-step-transfer: When … WebMar 31, 2024 · Genesys Workspace Desktop Edition (Workspace) is a modular, customizable application that enables you to handle contact center interactions, monitor contact center and personal KPIs, and consult with your colleagues.. The Workspace Desktop Edition Help contains information about how to: Use the Windows and Views … hospice in san ramon ca
eaglecad - Electrical Engineering Stack Exchange
WebCtrl + Shift + F. Opens a find bar to search for keywords in a Collaborate page view. Ctrl + [. Goes to the previous view in your Collaborate browsing history. Ctrl + D. Opens … The availability of specific directory shortcuts depends on the information available in a directory entry and the functions enabled in your CIC client. For example, the shortcut for dialing an assistant is not available if the selected directory entry does not have an associated number for an assistant. In the … See more Tip: Toolbar shortcuts work only if you click an interaction to ensure that it has focus before you use the shortcut keys. * Operator Console: The Coach function is not available in … See more Requirements: This feature is available only to agents with the appropriate licenses and rights. For more information, see Accessing Interaction Optimizer Features and Tracker Licensing and Rights. See more You can view shortcut keys by right-clicking on an interaction or a directory entry. Note: The currently available shortcuts appear in black type. Shortcuts which are not available in the current context are dimmed. … See more WebA shortcut is a combination of keys that you press to make something happen in an Agent Workspace window. OS shortcuts. The computer operating system also has shortcut keys to let you copy, cut, paste, … hospice in scarborough maine